Processing Time
Orders placed by 2:00 pm PT ship the same business day. Orders after 2:00 pm or on weekends/holidays ship the next business day.
Support
Shipping Information
We ship fast and secure—every pair is inspected, safely packed, and fully trackable. See options, timelines, and FAQs below.
Free US shipping $200+
Same-day dispatch by 2:00 pm PT
Global delivery via trusted carriers
Carriers
We ship via USPS, UPS, FedEx, and DHL (international). You’ll receive a tracking link as soon as your order leaves our facility.
Signature
For security, orders over $500 may require an adult signature. You can request or waive signature before shipment—contact support.
Shipping Options & Estimated Delivery
Estimates apply after your order has shipped. Business days exclude weekends and federal holidays.
United States
- Standard — 3–6 business days • $6.95 (Free $200+)
- Expedited (2-Day) — 2 business days • $19.00
- Overnight — 1 business day • from $35.00
- Alaska, Hawaii, PR: add 1–2 days depending on location.
- PO Boxes/APO/FPO: ship via USPS only.
Canada
- Postal Priority — 5–9 business days • from $16.00
- DHL Express — 2–4 business days • from $29.00
- Duties/taxes assessed by customs unless shown DDP at checkout.
International
- DHL Express — 2–6 business days • from $29.00–$49.00
- Postal Priority — 7–14 business days • from $18.00
- Remote areas may require additional time. Some destinations unavailable.
Holiday & promotional period delays
High-volume periods (Black Friday/Cyber Monday, December holidays) may add 1–2 business days to processing and transit times. Carrier delays due to weather or customs are outside our control but we’ll always help track and follow up.
Packaging & What’s Included
- Authentic Prada sunglasses
- Prada branded case and cleaning cloth
- Manufacturer documentation (where applicable)
- Protective, recyclable outer packaging
We use tamper-evident seals and minimal plastic. Gift notes available—add a note at checkout or contact support after placing your order.
Frequently Asked Questions
When will my order ship?
Orders placed by 2:00 pm PT ship the same business day. You’ll receive a confirmation email immediately after purchase and a tracking email when the order heads out.
How do I track my order?
Use the tracking link in your shipping confirmation email. If you can’t find it, contact support with your order number and we’ll resend the link.
Do you deliver to PO boxes or APO/FPO addresses?
Yes. We ship to PO boxes and APO/FPO via USPS. Expedited options may be limited for these addresses.
Are duties and taxes included for international orders?
Unless otherwise stated at checkout, duties and taxes are assessed by your local customs authority and are the responsibility of the recipient. Some destinations support DDP (duty paid at checkout) and will be clearly shown.
Can I change my shipping address after ordering?
We can update addresses before dispatch. Once shipped, changes must be requested through the carrier and aren’t guaranteed. Contact us as soon as possible for the best chance of success.
What if my package is lost or damaged?
If tracking shows no movement for 7 business days (US) or 14 business days (international), or if the item arrives damaged, contact support. We’ll open an investigation and arrange a replacement or refund where applicable.
Do you offer split shipments?
Yes. If an item in your order is on pre-order, we may split the shipment at no extra cost so available items reach you sooner.
For returns details, see our Refund & Returns Policy.
Need help with delivery?
Our support team is here to help with carrier updates, signature requests, and special delivery instructions.
Email: [email protected] • Mon–Fri 9:00–18:00 PT