Customer Care
Contact Prada Sun Glasses
We’re here to help with orders, returns, product details and care. Typical response time: under 1 business day.
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Quick ways to reach us
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Hours (PT)
Mon–Fri 9:00–18:00 • Sat 10:00–16:00
Popular help topics
All eyewear offered is authentic Prada. Packaging and accessories may vary by style.
Track your order
Enter your order number and email to get the latest status.
Frequently asked questions
When will my order ship?
Most in-stock orders ship within 1–2 business days. You’ll receive a shipping confirmation email with tracking as soon as your order leaves our facility. See our Shipping Information for full details.
What is your return policy?
We offer easy returns within 30 days for items in original, unworn condition with tags, case and accessories. Start by reviewing the Refund & Returns Policy.
Are your Prada sunglasses authentic?
Yes. We only sell authentic Prada eyewear from authorized channels. Each pair includes original branding and packaging when provided by the manufacturer.
Do you offer prescription lenses?
We currently offer non-prescription sunglasses. You can purchase frames and have prescription lenses fitted by your preferred optician.
Do you ship internationally?
Our store primarily serves US customers. If you’re outside the US, contact us and we’ll try to help with options.
How do I care for my sunglasses?
Rinse with lukewarm water and use a microfiber cloth. Avoid harsh chemicals and high heat. Store your eyewear in the provided case when not in use.
Style and fit assistance
Need help choosing between Symbole, cat-eye, or wraparound silhouettes? Tell us what you like and we’ll recommend options.